Terms of Service

PLEASE READ THESE TERMS OF SERVICE CAREFULLY. By accessing or using the Taskwell platform (the “Service”), you agree to be bound by these Terms of Service (“Terms”). If you are entering into these Terms on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms. If you do not agree to these Terms, you may not access or use the Service.

1. DEFINITIONS

As used in these Terms, the following capitalized terms shall have the meanings set forth below:

• “Account” means the account created by Customer to access and use the Service.
• “Authorized User” means any individual who is authorized by Customer to access the Service under Customer’s Account, subject to any Seat limit included in the Subscription Plan.
• “Confidential Information” means all non-public information disclosed by either party to the other in connection with the Service, whether oral, written, or electronic, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure.
• “Customer” or “you” means the individual or entity that creates an Account and agrees to these Terms.
• “Customer Data” means all data, content, and information submitted, uploaded, or transmitted by Customer or its Authorized Users to the Service, including messages, images, and attachments submitted through the Text Channel, and data processed through integrations with third-party systems.
• “Documentation” means the user guides, help articles, API documentation, and other instructional materials made available by Troublesome regarding the use of the Service.
• “Integrations” means connections between the Service and third-party applications, platforms, or systems facilitated through integration methods supported by the Service.
• “Master Services Agreement” or “MSA” means a separate written agreement between the parties governing Professional Services.
• “Professional Services” means implementation, configuration, build-out, training, or other services performed by Troublesome for Customer. Professional Services are not included in the Service and are governed by a separate Master Services Agreement and the applicable statement of work.
• “Seat” means a single Authorized User permitted to access the Service under the Subscription Plan. Seats are assigned to named individuals and may not be shared or used concurrently by more than one individual, but may be reassigned when an individual ceases to require access.
• “Service” means the Taskwell platform, including all software, APIs, web applications, features, and functionality provided by Troublesome.
• “Subscription Plan” means the plan, feature tier, Seat count, fees, and billing frequency selected by Customer at signup and reflected in Customer’s Account, or as otherwise set forth in a written agreement signed by the parties.
• “Subscription Term” means the period during which Customer has paid for and is entitled to access the Service, as specified in the Subscription Plan.
• “Text Channel” means the feature of the Service providing SMS channel enablement and a dedicated number, through which inbound messages and attachments are received, processed, and converted into structured data within the Service.
• “Troublesome,” “we,” “us,” or “our” means Troublesome, Inc., a Delaware corporation.

2. ACCOUNT REGISTRATION AND ACCESS

2.1 Account Creation

To use the Service, you must create an Account by providing accurate, current, and complete information. You agree to update your Account information promptly to keep it accurate. Troublesome reserves the right to suspend or terminate any Account that contains false or misleading information.

2.2 Account Security

You are responsible for maintaining the confidentiality of your Account credentials and for all activities that occur under your Account. You agree to notify Troublesome immediately of any unauthorized access to or use of your Account. Troublesome shall not be liable for any loss or damage arising from your failure to safeguard your Account credentials.

2.3 Authorized Users

Customer is responsible for ensuring that all Authorized Users comply with these Terms. Customer is liable for any acts or omissions of its Authorized Users that would constitute a breach of these Terms if committed by Customer.

3. SERVICE DESCRIPTION AND LICENSE GRANT

3.1 Service Description

The Service is the Taskwell platform, a cloud-based agentic AI platform that enables businesses to automate backend business processes. The Service is delivered as software-as-a-service (SaaS) and is accessed through a web-based application. The Service includes AI-powered features supported by large language models, integration capabilities with third-party business systems, and related tools and functionality as described in the Documentation. The Service also includes the Text Channel, a feature providing SMS channel enablement and a dedicated number through which Customer and persons Customer authorizes may submit messages, images, and attachments for automated extraction, processing, and conversion into structured data within the Service. The Text Channel is a data-capture and processing feature of the Service. Customer’s use of the Text Channel is subject to Section 15 and the Acceptable Use Policy.

3.2 License Grant

Subject to Customer’s compliance with these Terms and payment of all applicable fees, Troublesome grants Customer a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Service during the Subscription Term solely for Customer’s internal business purposes and in accordance with the Documentation. Access to the Service is limited to the number of Seats included in the Subscription Plan. Customer may add Seats during the Subscription Term at Troublesome’s then-current rate, with fees prorated for the remainder of the then-current Subscription Term. Seat reductions take effect at the start of the next Subscription Term.

3.3 Restrictions

Customer shall not, and shall not permit any third party to:

• Copy, modify, adapt, or create derivative works of the Service or any component thereof.
• Reverse engineer, disassemble, decompile, or otherwise attempt to discover the source code, algorithms, or underlying structure of the Service.
• Sell, resell, sublicense, lease, rent, distribute, or otherwise transfer access to the Service to any third party.
• Use the Service to develop a competing product or service.
• Remove, alter, or obscure any proprietary notices, labels, or marks on or in the Service.
• Access the Service for the purpose of benchmarking or competitive analysis.
• Circumvent or attempt to circumvent any technical limitations, security measures, or access controls of the Service.
• Use the Service in any manner that exceeds the scope of the license granted herein or that violates any applicable law or regulation.

3.4 Fair Use and Service Limits

The Service is subject to rate limits, usage quotas, volumetric thresholds, and other technical limits described in the Subscription Plan or the Documentation (collectively, the “Fair Use Allowance”). Troublesome may throttle, degrade, or temporarily restrict performance of the Service where Customer’s usage materially exceeds the Fair Use Allowance or adversely affects the availability or performance of the Service for other customers. Troublesome will use commercially reasonable efforts to notify Customer before taking such action, except where immediate action is necessary to protect the security, integrity, or availability of the Service. Sustained usage in excess of the Fair Use Allowance may require Customer to move to a higher tier or purchase additional capacity.

4. CUSTOMER DATA

4.1 Ownership

As between the parties, Customer retains all right, title, and interest in and to Customer Data. Nothing in these Terms shall be construed to transfer ownership of Customer Data to Troublesome.

4.2 License to Customer Data

Customer grants Troublesome a limited, non-exclusive, worldwide license to access, use, process, and display Customer Data solely to the extent necessary to provide, maintain, and improve the Service, and as otherwise permitted by these Terms and the Privacy Policy.

4.3 Data Processing

To the extent Customer Data includes personal data subject to applicable data protection laws, Troublesome’s processing of such data is governed by the Data Processing Agreement, which is attached as an exhibit to these Terms, incorporated herein by reference, and accepted by Customer upon acceptance of these Terms. No separate execution of the Data Processing Agreement is required.

4.4 AI Processing Disclosure

Customer acknowledges that the Service utilizes artificial intelligence and large language models to process Customer Data in order to deliver the Service’s functionality. Troublesome does not use Customer Data to train, fine-tune, or improve any AI models. Customer Data processed by AI features is handled in accordance with our Privacy Policy and, where applicable, the Data Processing Agreement. AI processing is performed using large language models hosted by Troublesome’s cloud AI infrastructure providers under contractual terms that prohibit the use of Customer Data for model training. This applies equally to Customer Data submitted through the Text Channel.

4.5 Data Retention and Deletion

Upon termination or expiration of the Subscription Term, Troublesome will make Customer Data available for export for a period of thirty (30) days. After such period, Troublesome may delete Customer Data in accordance with its standard data retention practices, unless retention is required by applicable law.

5. ARTIFICIAL INTELLIGENCE TERMS

5.1 Nature of AI Outputs

The Service generates outputs using artificial intelligence technologies, including large language models. Customer acknowledges and agrees that:

• AI-generated outputs may contain errors, inaccuracies, or omissions and should not be relied upon as the sole basis for business decisions without independent verification.
• Troublesome does not guarantee the accuracy, completeness, reliability, or fitness for any particular purpose of any AI-generated output.
• AI-generated outputs do not constitute professional advice of any kind, including but not limited to legal, financial, medical, or tax advice.

5.2 Customer Responsibility

Customer is solely responsible for evaluating and determining the appropriateness and accuracy of any AI-generated output before taking action based on such output. Customer assumes all risk associated with the use of AI-generated outputs.

5.3 Automated Actions

Where the Service performs automated actions on Customer’s behalf through Integrations or other means, Customer is responsible for configuring, monitoring, and validating such automated actions. Troublesome shall not be liable for any damages resulting from automated actions taken by the Service that were authorized or configured by Customer or its Authorized Users.

6. THIRD-PARTY INTEGRATIONS

6.1 Third-Party Services

The Service enables Integrations with third-party applications, platforms, and services. Customer acknowledges that such third-party services are not provided by Troublesome and are governed by their own terms of service and privacy policies. Troublesome is not responsible for the availability, accuracy, content, or security of any third-party service.

6.2 Customer Authorization

By enabling an Integration, Customer authorizes Troublesome to access, retrieve, and transmit data between the Service and the applicable third-party service on Customer’s behalf, in accordance with the permissions granted by Customer. Customer is responsible for ensuring it has the right to authorize such access under its agreements with the third-party service provider.

6.3 Integration Availability

Troublesome does not guarantee the continued availability of any Integration. Third-party providers may modify, restrict, or discontinue their services or APIs at any time, which may affect the functionality of the Service. Troublesome shall not be liable for any loss of functionality resulting from changes made by third-party providers.

7. FEES AND PAYMENT

7.1 Fees

Customer shall pay all fees specified in the applicable Subscription Plan. Fees may be fixed, per-Seat, usage-based, metered, or any combination thereof, as described in the Subscription Plan. All fees are quoted and payable in United States dollars unless otherwise specified. Fees are non-refundable except as expressly set forth in these Terms.

7.2 Payment Processing

Troublesome accepts payment through one or more methods, which may include payment card or bank transfer processed through a third-party payment processor, or invoice paid by ACH or payment card through Troublesome’s invoicing provider (each, a “Payment Processor”). By providing payment information, Customer agrees to the applicable Payment Processor’s terms of service. Troublesome does not store full payment card numbers or payment credentials on its systems. Troublesome may add or change Payment Processors and available payment methods from time to time.

7.3 Billing

Fixed recurring fees, including subscription and per-Seat fees, are billed in advance on a recurring basis (monthly or annually, as specified in the Subscription Plan). Usage-based and metered fees are billed in arrears following the period in which the usage occurred, calculated from Troublesome’s records of usage, which shall be the authoritative measure of usage absent manifest error. Customer authorizes Troublesome and its Payment Processors to charge the payment method on file, or to invoice Customer, for all applicable fees.

7.4 Late Payment

If any payment is not received by its due date, Troublesome may, in addition to any other remedies available: (a) charge interest on the overdue amount at the rate of 1.5% per month or the maximum rate permitted by law, whichever is less; and (b) suspend access to the Service until all overdue amounts are paid in full.

7.5 Taxes

All fees are exclusive of taxes. Customer is responsible for all applicable sales, use, value-added, and other taxes, levies, and duties arising from Customer’s use of the Service, excluding taxes based on Troublesome’s net income.

7.6 Price Changes

Troublesome may change its fees upon thirty (30) days’ prior written notice. Fee changes will take effect at the start of the next Subscription Term following the notice. Customer’s continued use of the Service after a fee change constitutes acceptance of the new fees.

8. TERM AND TERMINATION

8.1 Term

These Terms commence on the date Customer creates an Account and continue until terminated in accordance with this Section. The Subscription Term shall automatically renew for successive periods of equal length unless either party provides written notice of non-renewal at least thirty (30) days prior to the end of the then-current Subscription Term.

8.2 Termination for Convenience

Customer may terminate these Terms at any time by canceling its subscription through the Service or by providing written notice to Troublesome. Cancellation will take effect at the end of the current billing period. No refund will be issued for any prepaid but unused portion of the Subscription Term.

8.3 Termination for Cause

Either party may terminate these Terms immediately upon written notice if the other party: (a) materially breaches these Terms and fails to cure such breach within thirty (30) days after receiving written notice thereof; or (b) becomes the subject of a bankruptcy, insolvency, receivership, liquidation, or similar proceeding.

8.4 Effect of Termination

Upon termination: (a) all rights and licenses granted to Customer under these Terms shall immediately cease; (b) Customer shall cease all use of the Service; (c) each party shall return or destroy all Confidential Information of the other party in its possession; and (d) Troublesome will make Customer Data available for export as described in Section 4.5.

8.5 Survival

The following Sections shall survive any termination or expiration of these Terms: Sections 1 (Definitions), 4.1 (Ownership), 9 (Intellectual Property), 10 (Confidentiality), 11 (Warranties and Disclaimers), 12 (Limitation of Liability), 13 (Indemnification), 14 (Dispute Resolution), and 16 (General Provisions).

9. INTELLECTUAL PROPERTY

9.1 Troublesome IP

Troublesome and its licensors retain all right, title, and interest in and to the Service, including all software, algorithms, models, architectures, interfaces, Documentation, and all related intellectual property rights. These Terms do not convey to Customer any rights of ownership in or related to the Service. TASKWELL and TROUBLESOME are trademarks of Troublesome, Inc. Customer acquires no right to use any Troublesome trademark except as expressly permitted in writing.

9.2 Feedback

If Customer provides suggestions, ideas, enhancement requests, recommendations, or other feedback regarding the Service (“Feedback”), Troublesome shall have an unrestricted, irrevocable, perpetual, royalty-free license to use, modify, and incorporate such Feedback into the Service or any other Troublesome product without any obligation to Customer.

9.3 Aggregated and Anonymized Data

Troublesome may collect and use aggregated, anonymized, and de-identified data derived from Customer’s use of the Service for purposes of improving the Service, developing new features, generating benchmarks, and conducting analytics. Such data shall not identify Customer or any individual and shall not be capable of being reconstructed into Customer Data. For the avoidance of doubt, and consistent with Section 4.4, Troublesome does not use Customer Data — whether in original, aggregated, anonymized, or de-identified form — to train, fine-tune, or otherwise improve any artificial intelligence or machine learning model.

10. CONFIDENTIALITY

10.1 Obligations

Each party agrees to: (a) hold the other party’s Confidential Information in strict confidence; (b) not disclose Confidential Information to any third party except as expressly permitted under these Terms; and (c) use Confidential Information solely for the purpose of exercising its rights and fulfilling its obligations under these Terms. Each party shall protect the other’s Confidential Information using at least the same degree of care it uses to protect its own confidential information, but in no event less than reasonable care.

10.2 Exceptions

Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was known to the receiving party prior to disclosure without restriction; (c) is independently developed by the receiving party without use of the disclosing party’s Confidential Information; or (d) is rightfully received from a third party without restriction on disclosure.

10.3 Compelled Disclosure

A receiving party may disclose Confidential Information to the extent required by law, regulation, or court order, provided the receiving party gives the disclosing party prompt written notice (to the extent legally permitted) and cooperates with the disclosing party’s efforts to seek a protective order or other appropriate remedy.

11. WARRANTIES AND DISCLAIMERS

11.1 Mutual Warranties

Each party represents and warrants that: (a) it has the legal power and authority to enter into these Terms; and (b) these Terms constitute a valid and binding obligation of such party, enforceable in accordance with its terms.

11.2 Troublesome Warranty

Troublesome warrants that: (a) it will provide the Service in a manner consistent with generally accepted industry standards; and (b) the Service will perform materially in accordance with the Documentation during the Subscription Term. Customer’s sole remedy for a breach of this warranty shall be, at Troublesome’s option, to re-perform the non-conforming Service or to terminate the affected subscription and provide a pro-rata refund of prepaid fees for the unused portion of the Subscription Term.

11.3 Disclaimer

EXCEPT AS EXPRESSLY SET FORTH IN THIS SECTION 11 AND IN THE SERVICE LEVEL AGREEMENT, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TROUBLESOME MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. EXCEPT AS SET FORTH IN THE SERVICE LEVEL AGREEMENT, WHICH STATES TROUBLESOME’S AVAILABILITY COMMITMENT AND CUSTOMER’S SOLE AND EXCLUSIVE REMEDY FOR ANY FAILURE TO MEET IT, TROUBLESOME DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED. TROUBLESOME MAKES NO WARRANTY REGARDING THE ACCURACY, RELIABILITY, OR QUALITY OF ANY AI-GENERATED OUTPUT.

12. LIMITATION OF LIABILITY

12.1 Exclusion of Consequential Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, GOODWILL, OR USE, ARISING OUT OF OR RELATED TO THESE TERMS, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

12.2 Cap on Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF EITHER PARTY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNT OF FEES PAID OR PAYABLE BY CUSTOMER TO TROUBLESOME DURING THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

12.3 Essential Basis

The limitations of liability set forth in this Section 12 are a fundamental element of the basis of the bargain between Troublesome and Customer. Troublesome would not provide the Service without such limitations.

13. INDEMNIFICATION

13.1 Indemnification by Customer

Customer shall indemnify, defend, and hold harmless Troublesome and its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) Customer’s use of the Service in violation of these Terms; (b) Customer Data, including any claim that Customer Data infringes or misappropriates a third party’s intellectual property rights; (c) Customer’s violation of any applicable law or regulation; or (d) any action taken or decision made by Customer or its Authorized Users based on AI-generated outputs.

13.2 Indemnification by Troublesome

Troublesome shall indemnify, defend, and hold harmless Customer from and against any third-party claim that the Service, as provided by Troublesome, infringes or misappropriates such third party’s intellectual property rights, provided that Customer: (a) promptly notifies Troublesome in writing of such claim; (b) grants Troublesome sole control of the defense and settlement thereof; and (c) provides reasonable assistance at Troublesome’s expense. If such a claim is made or is likely to be made, Troublesome may, at its option and expense: (i) procure the right for Customer to continue using the Service; (ii) replace or modify the Service to be non-infringing; or (iii) if neither (i) nor (ii) is commercially reasonable, terminate the affected subscription and refund any prepaid fees for the unused portion of the Subscription Term.

14. DISPUTE RESOLUTION

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Oklahoma, without regard to its conflict of law principles.

14.2 Informal Resolution

Before initiating any formal dispute resolution proceeding, the parties agree to attempt in good faith to resolve any dispute arising out of or relating to these Terms through informal negotiation for a period of at least thirty (30) days from the date of written notice of the dispute.

14.3 Arbitration

If the parties are unable to resolve a dispute through informal negotiation, such dispute shall be resolved by binding arbitration administered by the American Arbitration Association (“AAA”) in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted by a single arbitrator and shall take place in Tulsa, Oklahoma, or at such other location as the parties may mutually agree. The arbitrator’s decision shall be final and binding, and judgment upon the award may be entered in any court of competent jurisdiction.

14.4 Exceptions

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or Confidential Information.

14.5 Class Action Waiver

CUSTOMER AGREES THAT ANY DISPUTE RESOLUTION PROCEEDING SHALL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. Customer waives any right to participate in a class action, class arbitration, or other representative proceeding.

15. ACCEPTABLE USE

Customer’s use of the Service is subject to the Acceptable Use Policy, which is incorporated into these Terms by reference and available at https://troublesome.ai/legal/acceptable-use. Troublesome reserves the right to suspend or terminate Customer’s access to the Service for any violation of the Acceptable Use Policy. The Acceptable Use Policy includes terms specific to the Text Channel, including obligations relating to recipient consent, opt-out handling, message content, sender registration, and applicable telecommunications and messaging laws and carrier requirements. Customer is solely responsible for obtaining and maintaining all consents required for any telephone number enrolled in or messaged through the Text Channel.

16. GENERAL PROVISIONS

16.1 Entire Agreement

These Terms, together with the Subscription Plan, the Privacy Policy, the Acceptable Use Policy, the Cookie Policy, the Data Processing Agreement, and the Service Level Agreement, constitute the entire agreement between the parties with respect to Customer’s subscription to and use of the Service, and supersede all prior and contemporaneous agreements, proposals, and representations, whether oral or written, with respect to that subject matter. Signed subscription agreements. Where Customer has entered into a written subscription agreement signed by both parties, that agreement controls to the extent it expressly addresses a subject matter, and these Terms govern all subject matter it does not address. A signed subscription agreement supersedes these Terms only as to the provisions it expressly modifies. The parties intend that these Terms operate as the baseline for any subject matter a signed agreement leaves silent, and that silence in a signed agreement is not a waiver of the corresponding provision of these Terms. Conflicts. In the event of a conflict, these Terms control with respect to the Service, except as expressly provided in the Data Processing Agreement, which controls with respect to the processing of personal data, and the Service Level Agreement, which controls with respect to the service level commitments and remedies stated therein. Professional Services. Where the parties have entered into a Master Services Agreement, that agreement and its statements of work govern the Professional Services described therein and do not modify these Terms, and these Terms govern the subscription and do not modify the Master Services Agreement. In the event of a conflict, these Terms control with respect to the Service, and the Master Services Agreement controls with respect to Professional Services.

16.2 Amendments

Troublesome may update these Terms from time to time by posting the revised Terms on the Service. Material changes will be communicated to Customer via email or through the Service at least thirty (30) days prior to taking effect. Customer’s continued use of the Service after the effective date of any changes constitutes acceptance of the updated Terms. If Customer does not agree to the updated Terms, Customer must stop using the Service and may terminate its subscription.

16.3 Assignment

Customer may not assign or transfer these Terms, in whole or in part, without the prior written consent of Troublesome. Troublesome may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets. Subject to the foregoing, these Terms shall bind and inure to the benefit of the parties and their respective successors and permitted assigns.

16.4 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties’ original intent.

16.5 Waiver

No waiver of any provision of these Terms shall be effective unless in writing and signed by the waiving party. The failure of either party to enforce any provision of these Terms shall not constitute a waiver of such provision or the right to enforce it at a later time.

16.6 Notices

All notices required or permitted under these Terms shall be in writing and shall be deemed given when: (a) delivered personally; (b) sent by confirmed email; or (c) sent by nationally recognized overnight courier, addressed to the party at the address associated with its Account or such other address as the party may specify in writing. Notices to Troublesome shall be sent to: legal@troublesome.ai.

16.7 Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms (other than payment obligations) to the extent such failure or delay results from circumstances beyond the party’s reasonable control, including but not limited to acts of God, natural disasters, pandemic, war, terrorism, riots, embargoes, acts of governmental authorities, fire, flood, or failure of third-party infrastructure or telecommunications.

16.8 Independent Contractors

The relationship between the parties is that of independent contractors. Nothing in these Terms shall be construed to create a partnership, joint venture, franchise, or agency relationship between the parties.

16.9 No Third-Party Beneficiaries

These Terms are for the sole benefit of the parties hereto and their permitted successors and assigns. Nothing in these Terms shall confer upon any third party any rights, remedies, obligations, or liabilities.

16.10 Export Compliance

Customer shall comply with all applicable export control laws and regulations in connection with its use of the Service. Customer represents and warrants that it is not located in, or a resident or national of, any country that is subject to a U.S. government embargo, and that Customer is not listed on any U.S. government list of prohibited or restricted parties.

16.11 Professional Services

Professional Services are not included in the Service and are not provided under these Terms. If Customer purchases Professional Services, those services are governed exclusively by a separate Master Services Agreement and the applicable statement of work. No statement of work, and no performance, delay, or non-performance of Professional Services, shall modify, suspend, or excuse Customer’s obligations under these Terms.

CONTACT INFORMATION

If you have any questions about these Terms, please contact us at: Troublesome, Inc. 8 The Green, Ste A Dover, Delaware 19901 Email: legal@troublesome.ai Website: https://troublesome.ai

BY CREATING AN ACCOUNT OR USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.